Refund Policy
Last updated: January 2025
Important: Our basic recommendation service is completely free. This policy applies to any premium services or products you may purchase through our platform in France.
1. Free Services
GameNight Masters' core recommendation service is provided free of charge. This includes:
- Personalized board game recommendations
- Basic gaming newsletter subscription
- Access to our recommendation database
- Community forum participation
2. Premium Services
For any premium services we may offer in the future, the following refund policy applies:
3. 30-Day Money Back Guarantee
We offer a 30-day money-back guarantee for all premium services:
- Full refund available within 30 days of purchase
- No questions asked policy
- Refunds processed within 5-10 business days
- Original payment method will be credited
4. Game Purchases
For board games purchased through our affiliate links:
- Refunds are handled by the respective retailer
- GameNight Masters can assist in connecting you with customer service
- Each retailer has their own refund policy
- We recommend checking retailer policies before purchase
5. Digital Content
For any digital guides, tools, or premium content:
- 30-day refund period applies
- Must not have downloaded or used the content extensively
- Refunds at our discretion for excessive usage
6. Event Tickets
For gaming events organized in France:
- Refunds available up to 48 hours before event
- 50% refund available 24-48 hours before event
- No refunds within 24 hours unless event is cancelled
- Full refund if we cancel the event
7. Refund Process
To request a refund:
- Email refunds@gamenightmasters.com
- Include order number and reason for refund
- We will respond within 2 business days
- Refunds processed within 5-10 business days
8. Exceptions
Refunds may be denied for:
- Requests beyond our stated refund periods
- Abuse of our refund policy
- Services that have been fully consumed
- Violation of our Terms of Service
9. French Consumer Rights
This policy complements your rights under French consumer protection law. You may have additional rights that cannot be waived by these terms.
10. Contact Us
For refund requests or questions:
Email: refunds@gamenightmasters.com
Phone: +33 1 23 45 67 89
Address: GameNight Masters, 123 Rue des Jeux, 75001 Paris, France
11. Policy Changes
We may update this refund policy. Significant changes will be communicated via email and will not affect existing purchases.